Terms of service

Terms and Conditions – Laqlour Perfume

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

  • Seller: Laqlour Perfume, based in Haarlem, registered with the Dutch Chamber of Commerce under number 78364256.

  • Buyer: Any natural or legal person who enters into an agreement with the seller.

  • Parties: The seller and buyer collectively.

  • Agreement: The purchase agreement concluded between the parties.

Article 2 – Applicability
These general terms and conditions apply to all offers, quotations, agreements, and deliveries of goods and services by or on behalf of the seller.
Deviations from these terms are only valid if expressly agreed in writing by both parties.

Article 3 – Payment
The full purchase amount must be paid at the time of ordering, unless otherwise agreed.

For reservations, a deposit may be required. The buyer will receive written confirmation of this.

If the buyer fails to pay on time, they are in default by operation of law. The seller is entitled to suspend obligations until full payment is received.

All collection costs, both judicial and extrajudicial, are borne by the buyer and calculated according to the Dutch Decree on Compensation for Extrajudicial Collection Costs.

In case of bankruptcy, seizure, or suspension of payment by the buyer, all claims by the seller become immediately due.

If the buyer refuses to cooperate with the execution of the agreement, they remain obligated to pay the agreed price.

Article 4 – Offers and Prices
All offers are non-binding unless explicitly stated otherwise.
Quotations are indicative and do not entitle the buyer to compensation or termination if deadlines are exceeded.
Offers do not automatically apply to future orders.
Prices are inclusive of VAT and other levies, unless otherwise stated.

Article 5 – Right of Withdrawal (Consumers)
Consumers have the right to cancel the agreement within 14 days of receiving the order, without stating a reason.
Exceptions apply to custom-made or perishable products.
During the reflection period, the consumer must handle the product and packaging with care.
If the right of withdrawal is exercised, the product must be returned in its original condition and packaging, in accordance with the seller’s instructions.
A withdrawal form is available upon request via info@Laqlour.com.

Article 6 – Changes to the Agreement
If changes are required during execution of the agreement, the parties will adjust the agreement by mutual consent.
Any impact on price or delivery time will be communicated in writing beforehand.
Additional costs due to changes are not charged to the buyer if caused by the seller.

Article 7 – Delivery and Transfer of Risk
The risk of loss or damage transfers to the buyer at the time of delivery.

Article 8 – Inspection and Complaints
The buyer must inspect the goods immediately upon receipt.
Visible defects must be reported in writing within 10 business days.
In case of a valid complaint, the seller may choose to repair, replace, or partially credit the item.
Minor deviations or industry-standard tolerances are not grounds for complaints.
Processing the product is considered acceptance, after which no claims can be made.

Article 9 – Samples and Models
Displayed samples or models are indicative, unless expressly agreed otherwise in writing.

Article 10 – Delivery
Delivery is made “ex warehouse,” unless otherwise agreed in writing.
The buyer is obliged to accept the goods upon delivery.
If the buyer refuses or is negligent, the seller may store the goods at the buyer’s cost and risk.
Delivery times are indicative. Exceeding them does not entitle the buyer to compensation or cancellation, unless due to intent or gross negligence.
The seller is allowed to deliver in parts and invoice separately.

Article 11 – Force Majeure
In case of force majeure, the seller is not obliged to fulfill obligations.
Force majeure includes all circumstances beyond the seller’s control, such as illness, government actions, natural disasters, strikes, transport issues, or supplier failures.
If the force majeure lasts longer than 30 days, the agreement may be terminated in writing.

Article 12 – Transfer of Rights
Rights from this agreement may not be transferred without prior written consent from the other party (Article 3:83(2) of the Dutch Civil Code).

Article 13 – Retention of Title and Right of Retention
Delivered goods remain the property of the seller until full payment is received.
In the event of non-payment, the seller reserves the right to suspend delivery or reclaim goods.
The seller retains the right of retention until all payment obligations are met.
The seller commits to insuring goods under retention of title.

Article 14 – Liability
The seller’s liability is limited to the amount covered by the liability insurance.
This limitation does not apply to damage caused by intent or deliberate recklessness of the seller or its executives.

Article 15 – Obligation to Complain
Complaints about services must be reported immediately and in writing.
If a complaint is justified, the seller will repair or replace the defect.

Article 16 – Warranty
The seller guarantees that the delivered product complies with the agreement, is free of defects, and suitable for its intended use.
The warranty period is two years from delivery, unless otherwise agreed.
The warranty expires in the event of improper use or unauthorized modifications by the buyer or third parties.
For third-party products, the warranty of the respective manufacturer applies.

Article 17 – Applicable Law and Jurisdiction
All agreements are exclusively governed by Dutch law.
Disputes will be submitted exclusively to the competent court in the district where Laqlour Perfume is located.
The Vienna Convention on the International Sale of Goods is excluded.
If any provision is found invalid, the remaining provisions will remain fully in force.